Wow, what airline do you fly? I've never flown on an airline where the seats reclined more than 5 or 6 inches, certainly not "head in your lap" territory.
You got an apology from an airline? Wow. I can't remember the last time I witnessed an airline giving a rip about anything other than their profits.
Comments like these perfectly confirm Buccheit's insight that the general public doesn't understand startups at all. For more "common sense wisdom" that completely misses the boat when it comes to startups, see the following:http://www.quora.com/What-were-the-most-ridiculous-startup-ideas-that-ev...Ultimately, you have to ask yourself whose judgement you want to trust. That of the VCs who have billions of dollars on the line, a proven 20-year track record of making money, and obsess over these questions every moment of the day? Or that of armchair quarterbacks who utter a few pithy phrases about common sense and then go back to watching American Idol?
The airlines are among the worst customer service people in the business world. They pack us in and mistreat us. I have a favorite restaurant that bends over backwards to give me great food and drink and service. I keep going back because they treat me well. I do have to fly, but the airline personnel are surly, abrupt and curt.I note an exception at Southwest that does seem to care about its customers.I don't know the answer but the above incident is just the beginning.As for the two incalcitrant passengers. Thanks for nothing. You are both jerks and caused incredible inconvenience to over 150 people. I hope the airline bans you for life. As for United---you caused this.
As I see it, these are some of the first jobs to be eliminated by automation..taxi drivers, bus drivers as well. Increasing the hours seems a bit short sighted even from the industry perspective; more accidents means more lawsuits and more money wasted. Perhaps more accidents will lead to increase public concern; a weakening of many of these companies to allow a startup to rise that uses autonomous trucks in replacement of drivers and running about a specific profit plan that would allow them to Amazon-or Google-ized the heck out of their competitors. The only thing slowly down such a startup is regulations, perhaps Susan Collins would be interested in helping curve such regulations to allow for the demise of the old way in the trucking world? Jobs loss, whatever...it really is only the beginning (working with a team right now as we try to figure out ways to completely automate nurse care.)
I would rather take a train than a plane just to get away from the TSA, airline delays, cramped seating, and all the other airline headaches.
I think what the airlines ought to do is eliminate the reclining option of coach seats. Why stop there? remove the head rest as well. In fact, it would be better if they replace the moderately "cushy" chairs with plastic ones. to accommodate people who like to be on their feet most of the time, they should create a section where there are no seats, just a monkey bar that would allow you to hold on with both hands while your feet are wrapped around your luggage for anchoring.there are other options of course - you can boycott the airlines until they start thinking about their customers as human beings and instead of cramming 250 of them in an airplane, they only board 150 in planes redesigned for more room.Until then, so long as the seat I bought comes with a reclining option, it is my prerogative to use. If more leg room is important to a passenger, they should plan adequately and buy a first or business class seat. Of course to be considerate is ideal if the person sitting behind you requests you do not recline. Understanding that the primary source of the passengers' discomfort is not another passenger, but the airline is key.It is because of customers sense of civility that cutthroat industries (like the airline industry) flourish. Stop complaining with one another and demand a better service.
I currently pay about the same amount for an airline ticket that I did 10+ years ago. This is because of stiff price competition. When you demand cheap you get "not much space." Want more? Pay for it. The passenger, not the airline decides the density of seats. Want more room? Willing to pay for it? Fine. This is not an issue of "rights." You do not have the right to fly. You do not have the right to a glass of water at 10k feet. The airline says "we will provide _____ if you give us $____ and you take it or leave it. The seats recline a little. You know this. If you want to ask politely (or pay) to have the person in front not recline feel free too.
When I get on a flight and pay the bargain price, I expect hardly any legroom. I'd never complain about the person in front of me reclining his/her chair; there is a button on the chair to allow my fellow passenger to do exactly that, and no where has the airline remotely suggested that it shouldn't be used. On the other hand, while I like to use my macbook, I know that the airline didn't guarantee me the space to use it, so if I want to work productively on a flight, I bring a book, work on paper, or use a tablet. Some of the posts here seem like they are from low end business travelers who won't spring for economy plus but want economy plus workspace.
So by your rational as the competition gets more intense we can expect to stand on that next flight to Japan? On my last trip to Paris, the reclined seat in front of me was so close to my face that I could not focus my eyes! It caused me a lot of anxiety. This is all and only about airline profits. The new business model includes a new class of seats available at substantial cost for those willing to pay even more to get a smidgeon of extra room. Make the coach seat bad enough and people will spend a few hundred more for nothing more than an ordinary coach seat, pre Sardine Airlines. Meanwhile, Airline profits are at record highs!